He is responsible for the Call Center Systems of the Bank. The Call Center Systems referenced here comprise, but not limited to, the following:
Computer Telephony Integration (CTI)., Interactive Voice Response (IVR)., Avaya IP Telephony, Call Recording., Call Back Manager., Call Management., Work Force Management.
Over all Responsibility:
- Ensure availability of the Call Center systems on 24*7 basis.
- Implement Change Requests and new technologies within the Call Center systems.
- Ensure that any development or enhancements are based on best practices in the Industry.
- Ensure regular updates on progress are conveyed to his superiors.
System Maintenance
- System Maintenance, System Enhancements
Planning, implementation and administration of the relevant systems.
- Graduation is required.
Salary: RO 1500
Job Details
| Date Posted: | 2016-07-21 |
| Job Location: | Muscat, Oman |
| Job Role: | Support Services |
| Company Industry: | Human Resources |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Oman |
Apply Now - Jobs in Oman - Support Services Jobs in Oman - Search All Jobs
