A leading bank in Muscat is looking for opening in Manager - Call Center Support
• Ensure availability of the Call Center systems on 24*7 basis.
• Implement Change Requests and new technologies within the Call Center systems.
• Ensure that any development or enhancements are based on best practices in the Industry.
• Coordinate with his superiors in resolving issues and disputes.
• Coordinate with internal teams and external vendors to resolve issues and/or to implement system changes.
• Ensure regular updates on progress are conveyed to his superiors.
• Ensure high quality deliverables and work products are provided and meet commitments for the schedule on satisfying the Bank’s user needs.
• Must build a strong sense of commitment among all his team members to meet the user satisfaction levels.
• Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise
Job Details
| Date Posted: | 2016-07-12 |
| Job Location: | Oman |
| Job Role: | Technology/IT |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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