About Your Job:
As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets
Accountabilities:
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Makes and confirms reservations for passenger
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Arranges reservations and routing using timetable, airlines manuals, reference guides, and tariff book.
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Perform a proper flight firming check to maximize flight utilization and reduce No shows
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Assist mishandled passenger such as NOREC/DNB to reduce passengers complaints
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Types requested flight number on keyboard of on-online computer reservation system and scans screen to determine space availability
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Issue tickets and PTAs quoting correct fare on to reduce passenger complaints
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Advise of changes in flight plan or to cancel or confirm reservation
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Maintain inventory of available passenger space on flights
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Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
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Control cash flow to ensure that the sales report is closed on time
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Initiate and promote QR Product to generate the revenue
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Record and process reservations made by phone/ fax/ e-mail
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Prepare and execute actions plans, which increase reservation sales and associated business
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Develop and maintain a regular pattern of sales calls
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And any other task that be assigned from time to time.
About You:
You will need a High School Qualification combined with a minimum of two years of job-related experience. You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English (written and oral).
Job Details
| Date Posted: | 2016-08-09 |
| Job Location: | Muscat, Oman |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Entry Level |
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