Jobs in Oman - career in Oman - vacancies in Oman-Customer Service Representative | ALAC | Oman - Al Futtaim Group-Jobs in Oman - career in Oman - vacancies in Oman
AutomotiveAl-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business: - Passenger and commercial vehicles sales- Manufacturing agricultural vehicles- Construction equipment sales and service - Used car sales- Rental and leasing Al-Futtaim Auto CentresAl Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.About the Position
The position ensures that the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. It ensures a high level of customer satisfaction and enhance the brand image to meet and exceed set standards and continuously drive Customer Service Values to improve customer engagement. It achieves group revenue target for daily, weekly and monthly rentals for the branch, ensures proper documentation and system accuracy as per business standards and operational audit requirements.
The position manages the variance report items on a daily basis and rectify errors without delay during the shifts. The position is also resposible for managing the daily check-ins and closing of rentals along with the justfication of unclosed rentals. It adheres to the shift hand-over processes and procedures. The position will report to the Country Manager of Al-Futtaim Auto Centre.
About You
You will be Third Secondary / Diploma holder Omani national with 2+ years of customer service experience in auto sector, hospitality or related industries. Understanding of vehicle rentals will be an added advantage
You will possess excellent customer service and communication skills, will be a team player and be well versed with MS Office & Windows applications. Problem solving, planning and organising will be your forte.
Job Details
| Date Posted: |
2017-04-10 |
| Job Location: |
Oman |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Customer Service |
Preferred Candidate
Jobs in Oman - career in Oman - vacancies in Oman-Customer Service Representative | ALAC | Oman - Al Futtaim Group-Jobs in Oman - career in Oman - vacancies in Oman
