Call Center executive 2 - 4 years of experience
Main Job Tasks and Responsibilities
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports
Education and Experience
• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency (Bengali and English)
Job Details
| Posted Date: | 2018-03-13 |
| Job Location: | Muscat, Oman |
| Job Role: | Accounting and Auditing |
| Company Industry: | Other |
| Monthly Salary: | US $500 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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