Jobs in Oman - career in Oman - vacancies in Oman-Manager - Customer Experience - Huxley Banking & Financial Services-Jobs in Oman - career in Oman - vacancies in Oman
- Support the Head - CX to manage the development and enhancement of customer centric solutions in Personal Banking
- Act as the Voice of Customer (VOC) in carrying out design and implementation of the end to end customer journeys under Bank wide transformation projects
- Provide recommendations on proper survey design and research methodology across multiple channels
- Design and drive strategic initiatives and activities across products, channels ad customer segments to ensure good quality customer experience and comply with Global standards
- Assist in conducting root cause analysis, driving improvement plans, monitoring satisfaction KPIs and understanding market trends to facilitate the design of customer satisfaction management strategy
- Monitor the service satisfaction of Personal Banking customers by conducting internal/ external customer surveys, benchmarking the activities of major market players and cross-referencing market best practices
- Review, dissect and rectify issues arising from complaints and/ or regulatory requirement that may impact customer satisfaction and Bank reputation, whilst taking the opportunity to translate them into effective program and process enhancement initiative
Gain requisite training and understanding to become internal expert on the CX platform
Sthree UAE is acting as an Employment Agency in relation to this vacancy.Job Details
Posted Date: 2018-06-28 Job Location: Oman Job Role: Customer Service and Call Center Company Industry: Banking Preferred Candidate
Career Level: Mid Career
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Jobs in Oman - career in Oman - vacancies in Oman-Manager - Customer Experience - Huxley Banking & Financial Services-Jobs in Oman - career in Oman - vacancies in Oman