Develop ICT solutions for business customers with the objective to deliver revenue targets and achieve great customer experience
Maintain and control detailed specifications for ICT solutions
Build high level business cases for each new solution concept
Work with marketing peers & partners to develop products and propositions
Work with partner & internal teams to generate internal/external processes
Work with the procurement and technical organization in order to develop RFPs and manage the RFP process required for new solutions or JVs (SW/HW/Service)
Administrate the implementation of solutions between Products, Proposition & Partner which touches network and IT, customer service, etc, to ensure on timereadiness
Have an updated knowledge on customer demands, competitor initiatives, and ICT market development
Work closely with sales, bid management, and the customer to close deaL
Identify right partners to fulfil current customer requirements or potential future solutions
Form strategic alliances, partner service agreements ensuring highest customer experience, internal alignment and back to back SLAs
Monitor partners performance and run periodic governance meeting with executive report to ICT & B2B Management
Insuring partners payments are processed on time and their contract are active
Manage the relationships with partners, assure their adherence to SLAs and take disciplinary actions when required
Own the on boarding and offloading or partners or partner based products by aligning with marketing team s
Action the agreed Cloud and ICT roadmap ensuring internal alignment
Find right SaaS/ICT solution from existing or new partnerskeeping business needs and company’s interest the main factors
Join proposition & products in drive SaaS/ICT concepts through the B2B management, legal and regulatory, procurement and technology in order to obtain the necessary approvals for smooth implementations
Provide right input to Pricing in order to have competitive service, keeping partner margins
Shadow the team in co-ordinatingthe implementation of products between the different technical and commercial units (IT, Network, CS, ISM, Regulatory & Legal)
Monitor SaaS evolution, ensure latest versions are available to client customers with proper GTM comms in place
Ensure the availability of all internal service documentation, such as product descriptions, SLAs and product presentation materials
Ensure the delivery of sales, pre-sales and customer service training related to mobile products prior to launch by marketing peers
Ensure that a comprehensive set of business rules, activation forms, welcome packs, price and product sheets, FAQ etc. are available in due time for launch across the full product portfolio for all segments and both existing and new offerings
Assure all documentation is stored in shared locations easily accessible by all team membersand are periodically updated
Job Details
| Posted Date: | 2019-03-27 |
| Job Location: | Muscat, Oman |
| Job Role: | Information Technology |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
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