Jobs in Oman - career in Oman - vacancies in Oman-Retail Operations Manager - Michael Page International (UAE) Limited-Jobs in Oman - career in Oman - vacancies in Oman
The Retail Operations Manager will be in charge of promoting the Business Unit within the country, region and on a global scale. They will be expected to :
- deliver exceptional service
- ensure sales, margin and profit are achieved in line with overall business strategy
- oversee and manage the day to day retail operations effectively and efficiently
- maximising sales
- ensuring security of stocks and cash
Client Details
The client is a one of the world's largest travel retailers. They have a world wide presence a range of duty free and duty paid retail outlets across the Middle East, Asia Pacific, Europe and the Americas.
Description
The key responsibilities of this role include:- Drive retail business turnover and profits
- Ensure maximum sales and profits are achieved
- Planning, forecasting and allocation of resources
- Lead, manage and develop the Retail Management Team
- Ensure the delivery of exceptional customer service and shop floor standards
- Maximise financial returns from retail operations
- Ensure sales targets are met through liaising with Duty Managers and Supervisors
- Motivating the Retail Management Team to ensure sales growth via customer satisfaction
- Managing staffing levels to meet demands (off peak and in peak)
- Driving improvements leading to an increased sales (shift excellence/rostering tools/real-time sales analysis)
- Implement and drive improvements leading to better On-Shelf Availability
- Providing leadership, motivation and ongoing coaching within the operation to creating a successful environment for staff
- Liase with the MIS, Finance Department, Purchasing, Security, DM's, Marketing and Merchandisers to maximise sales and return on sales for the business
- Working with Buying and Marketing Teams to deliver exceptional product to customer (including promotions)
- Coordinating with the Retail Management Team and Training Manager to deliver and ensure training to the shop floor team
- Working with the logistics team to minimise stock loss, ensure shelf availability targets of 97%
- Working closely with the Buyers to perform product range reviews to drive profitability and reducing aged stock
- Driving growth and implementing change programmes with the Retail Management Team
- Monitoring local developments that can affect the nature of the business
- Act as a key influence between the Airport Operations and the Business Unit Management Team
- Ensure day to day smooth running of the retail space
- Resolving operational issues with Airport Operations Team
- Ensuring fair and consistent performance management culture
- Supervising regular reviews of shop floor staff and working with the General Manager to asses Duty Managers
Profile
The ideal candidate will :- Have a proven track record in the development and operation of retail operations (8+ year's experience)
- Have a third level qualification in a relevant business discipline
- Be Sales and Performance driven
- Have strong management and proven interpersonal ability
- Hold significant stakeholder management experience
- Possess the ability to identify and evaluate opportunities for and to implement change
- Possess the ability to adapt to varying cultures, work ethics and practices
- Be self-motivated and able to develop a result orientated environment
- Be inspirational and can develop motivated goals orientated team
- Strong Financial and Commercial acumen
- Travel Retail experience desirable
- Experience in Buying/Supply Chain operations
Job Offer- Competitive Salary
- Experience in a exciting and upbeat work environment
- Travel Retail Experience
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Job Details
Posted Date: 2019-07-28 Job Location: Muscat, Oman Job Role: Other Company Industry: Retail/Wholesale Preferred Candidate
Career Level: Management
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Jobs in Oman - career in Oman - vacancies in Oman-Retail Operations Manager - Michael Page International (UAE) Limited-Jobs in Oman - career in Oman - vacancies in Oman