Detailed Responsibilities:
a) Prepare Training Plan Maintain Training Progression
Communicate Mandatory training requirements All training correspondence with JLR Academy
Monitor and Improve Training progression and competency Arrange training programmes
Prepare Service advisors, Sales Executive and Technicians for JLR Training challenge Attend Training conference and communicate Training vision for the year to all concerned Enrol new employees in Training Excellence Platform
b) Communicate dealer standards to all concerned Dealer standards internal audit
Dealer standards audit with the External consultants Identify the gap
Close all Non-compliance for Sales/Service/Parts/Bodyshop/Used car for Muscat and Salalah Attend Dealer standards conference and communicate standards to all
c) Importer Business Builder communication to all Division heads and concerned Continuous monitoring of IBB actual vs plan
Meet weekly, monthly and quarterly targets
Co-ordinate with all departments to see that everyone achieves their target Bring problem areas to the attention of CEO
Negotiation with JLR
Cross check IBB results and correspondence with JLR if required Allocation of IBB fund
4084 Version 1 Job Description Guide & Template Page 1 of 2 M Sampson MSXI
d) Prepare Service Reports
Through puts, Turn around time, Courtesy car calculation, Car parc and Weekly KPIs Identify problem areas
Arrange and conduct Service meetings Prepare KPIs for service meetings Analyse problem areas
e) Receive communication on Yearly 5 year Business Plan
Give authorisation to concerned people as per JLR guidelines Sit with each team to see the progress
Monitor filling of Business Plan
Prepare Business Plan realted to service along with Aftersales Manager Fill in CI and Network related sheets of Business Plan
Answer queries from each department Communicate with JLR as and when required Ensure Business Plan is completed before the deadline
f) Communicate Retailer Excellence Programme guidelines to all concerned Spend time with each team to explain the targets
Communicate monthly results
Bring problem areas to the notice of the CEO
Check the results on a monthly basis and raise objections if any with JLR
g) Contact point for all new projects implementation
Co-ordination with JLR and internal team and IT for programme launch Make sure the new Programme is running
Eg – EVHC, Instant feedback, CEIP etc....
h) Monitor CEIP on a daily basis Communicate target to all
Design and run Incentive Programme for CEIP and Service Incentive Programme cauclulation
Check weekly list of CEIP files
Ensure 85% of sales and service throughuts are sent to JLR Achieve CEIP targets
i) Corporate Identity Champion
Understand and communicate every time the CI changes Implement CI for the new Arch showroom
Order CI elemetns from Global CI suppliers Attend CI conference
j) Co-ordinate with JLR, Consultant and Contractor Order items as per JLR requirement
Monitor work progress
Arrange for JLR visit to see progress Check and clear snag list
Clear doubts from consutlant and contractor in discussion with JLR
k) Monitor call centre operation
Prepare Job descriptions for call centre staff Explain new jobs as and when introduced by JLR
The call centre handles appointments, CEIP, and Service action calls Provice call scripts to the call centre
10. Direct Relationships:
CEO (Automotive), Sales/ Service/ Parts Manager, Marketing Manager, W/s Controllers, CRM Executives
11. Indirect Relationships: Technicians, Sales and Parts staff
Job Details
| Posted Date: | 2019-08-27 |
| Job Location: | Muscat, Oman |
| Job Role: | Training and Development |
| Company Industry: | Accounting/Auditing |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Nationality: | India |
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