Jobs in Oman - career in Oman - vacancies in Oman-Head of Services- For handling electronics, mobile devices, laptops, ipads etc-Jobs in Oman - career in Oman - vacancies in Oman
- Responsible for providing quality and efficient service to customers through the daily management of a branches and team of employees to create a WOW! Consumer Experience. Additionally, the position is responsible for assisting the Management with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs and to ensure that the service operation is profitable on the commercial side. Provides daily direction and communication to employees so that repairs of the customers happen as per the agreed KPI’s/SLA’s in timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve service operations & efficiency.
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Writes and administers performance reviews for skill improvement.
- Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Job Details
| Posted Date: |
2019-11-21 |
| Job Location: |
Muscat, Oman |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Employment Placement Agencies/Recruiting |
Preferred Candidate
Jobs in Oman - career in Oman - vacancies in Oman-Head of Services- For handling electronics, mobile devices, laptops, ipads etc-Jobs in Oman - career in Oman - vacancies in Oman
