Key Objectives • To implement and manage quality, cost-effective E-Channels solutions for ATM functions in line with the needs of the of the Bank-non banked customers
• Driving ATM functions development to ensure achievement business strategy of utilizing superior technology to enhance service delivery. Principal Responsibilities
• Manage Echannels ATM application & projects with the coordination of Business and IT Units to facilitate a smooth rollout. • Assist in providing strategic direction and justification for the development of Channels systems to ensure the development of best-in-class platforms.
• Plan for the increase in capacity requirement by existing and new bank systems and any additional requirements in the overall technology change to avoid any future development impact in ATM/CDM/FFM/MFK/POS.
• Prepare RS/BRD/RFP for any required projects.
• Prepare and execute UAT test cases with lease with PMO and IT Department. • Work with I.T. team to ensure all systems are up and running and that delivery happens within ‘Turn Around Time’.
• Ensure logs and reports are checked at regular intervals to ensure that there are no failed/missed transactions or breach in security policy and processes and accesses.
• Prepare and publish internal and external MIS on frequencies agreed by line manager and department head.
• Prepare, consolidate and update Channel Operation MIS on daily basis in order to publish MIS to management on periodical basis.
• Ensure processes are in place for quality service delivery and proper security of Channels.
• Ensure to service customers around the clock with their queries on Bank channels.
• Prepare Process and procedure on launch of each product by lease with Quality assurance team.
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and policy. • Review the SLA uptime/downtime , find the gaps and recommend the resolution.
Job Details
| Posted Date: | 2021-08-26 |
| Job Location: | Muscat, Oman |
| Job Role: | Banking |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Oman |
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