Jobs in Oman - career in Oman - vacancies in Oman-Call Center Agent - Starlink-Jobs in Oman - career in Oman - vacancies in Oman
- Initiate outbound contacts to targeted customer base either manually or through Outbound Auto-dialer
- Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.
- Inform all relevant information pertaining to the services / products
- Achieve Tele-sales / conversions based on KPI Targets.
- Provide guidance, instruction, direction and query resolution to end customers.
- Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.
- Close-loop customer interactions to ensure complete and accurate information and resolution is provided to the customer.
- Actively seek to understand customer issues and propose alternate products, while adhering to the company policy and standards of behaviour while providing customer satisfaction and positive interaction with the company.
- Identify and highlight to relevant stakeholders, mass/general issues faced by customers.
- A good understanding of the product and services in the Telecom sector.
Job Details
| Posted Date: |
2022-03-20 |
| Job Location: |
Muscat, Oman |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Telecommunications; Sales Outsourcing |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
Oman |
Jobs in Oman - career in Oman - vacancies in Oman-Call Center Agent - Starlink-Jobs in Oman - career in Oman - vacancies in Oman
