Job Summary:
Store Manager takes overall responsibility for the running of the store, ensuring that every customer has a great experience and receives a great cup of coffee.
Job Responsibilities:
· Lead store team in all aspects of delivering the best coffee experience to every guest, all the time
· Take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/ closed & operated in line with all Costa & company standards, policies and procedures
· Ensure that all relevant COSTA check, standards, food and health and safety checks are completed
· Take overall responsibility for managing the stock and order systems for food and consumables whilst delivering the budgeted margins/profit
· Ensure all Company policies and procedures are followed to maintain cash & stock in a secure manner
· Communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings
· Deal with and resolve customer complaints
· Ensure all marketing updates and new POS are implemented and maintained effectively
· Execute all aspects of “Right Person, Right Time”
· Train, coach and develop the team to ensure that they deliver brand standards and a great customer experience
· Complete team member one to ones, coffee chats etc.
· Analyze and act upon financial/ performance data to ensure the store is run in the most efficient and profitable manner
· Take initiative to develop store sales & involve in local store marketing
· Perform all tasks as defined in the Barista and Barista Maestro’s Job Descriptions
· Deliver annual budget & KPIs for the store
Job Details
| Posted Date: | 2022-04-14 |
| Job Location: | Muscat, Oman |
| Company Industry: | Food & Beverage Production |
Preferred Candidate
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