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Job title: Sales Agent – Rooms Reservation – Jumeirah Muscat Bay (Pre-Opening)
Company: Jumeirah
Job description: About Jumeirah
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different
brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.
About the role
An exciting role has arisen for a talented Sales Agent Role to join the pre-opening and Rooms Reservations department at Jumeirah Muscat Bay Resort. The main purpose of this role is to maximize rooms revenue and profit through pro-active selling techniques and referral across resort.
Your key responsibilities will include:
- Have full and up to date knowledge of the hotel products and services.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
- Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival
- Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
- Actively participate in maximising revenue through up-selling.
- Follow up on non-guaranteed and waitlisted bookings
- Handle no-shows and cancellations efficiently
- Maximize selling opportunities by adding customer value at every opportunity.
- Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
- Prepare, update and file all correspondence relating to room sales
- Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
- Assisting on guest visa inquiries
- Handling Group Reservations by communicating with the Events/Sales Department
Qualifications
About You
In order to be considered for this role, you should have the below qualifications and experiences.
- Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
- Good knowledge of Opera PMS
- 2nd language (Arabic, English/Russian, …) but not mandatory
About the Benefits
This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.
Expected salary:
Location: Muscat
Job date: Sat, 13 Aug 2022 02:52:55 GMT
Apply for the job now!
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