A - Accountabilities:
- Create and resolving trouble tickets using trouble ticketing system.
- Good ITIL Knowledge.
- Very Good Knowledge of ticketing Systems.
- Escalation of tickets received it from Call Center team that they can’t resolve from their side.
- Escalation of tickets for any application issues belong to the back office.
- Escalation and assign issue to higher level, based on escalation matrix.
- Ensure SLA's are achieved and client expectations are met (or exceeded).
- 24/7 operations, First level support in providing technical support for Network and Systems related incidents/requests.
- Generate regular and Adhoc reports.
- Create TTs and Escalating for any major issue. (P1 &P2).
B - Experience:
2/- to 7/- years experience required
Job Details
| Posted Date: | 2023-08-02 |
| Job Location: | Oman - Muscat |
| Job Role: | Administration |
| Company Industry: | IT Services |
| Monthly Salary: | US $1,500 |
Preferred Candidate
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