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Restaurant & Cafe Group Leader | Retail | IKEA Oman
Overview of the role
To assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.
What you will do
CUSTOMERS
- Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
- Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
- Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
- Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
- Ensure our guests have a great shopping experience always throughout the day.
COMMERCIAL
- Maximize vitality and commerciality of IKEA FOOD in your store to increase sales and profitability according to your goals.
- Ensure an effective implementation and presentation of the IKEA FOOD range matrix.
- Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
- Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.
- Ensure that the daily work routines are in place, that the displays are well-filled and the range is presented in an optimal commercial way.
- Initiate actions to fill the restaurant at off-peak time and increase turnover per seat.
- Cooperate with Commercial SFM & Bistro Manager to enhance the link between the Restaurant and the Swedish Food Market.
- Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.
- Equipments Maintenance and documentation of visits and plan if break down.
STEERING THE BUSINESS
- Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
- Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
- Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
- Ensure the implementation and follow-up of the SOP rules and guidelines.
OPERATIONS
- Ensure that the IKEA Quality and Food Safety Policies and routines are followed.
- Report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
- Ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
- Work proactively to avoid bottlenecks and consistently improve customer satisfaction.
- Ensure the daily operational routines and actions set out by my manager for the area are implemented
Job Details
| Posted Date: | 2023-10-22 |
| Job Location: | Oman - Muscat |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Accounting |
Preferred Candidate
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