A Reputable Retail
Chain of Electronics & Home Appliances Large Format Stores throughout Gulf Area requires for its branch in Oman the following position:
Job Title: Store General Manager
Reports To: Regional Manager
Positions Supervised: Store Sales Managers; Store Operations Managers, who supervise Customer Service Security; Inventory; Receiving; Cash Office
Job Description:
Leadership:
• identify, develop, and mentor people for future
promotion
• ensure that everyone in the store understands
their role in creating success for the store
• provide direction to all reports on day to day
issues
• conduct weekly meetings with Zone Supervisors
and Assistant Store Manager (collectively and individually) to discuss
accountabilities and for brilliant execution
Employees Management:
• ensure the execution of ongoing performance
management and formal semiannual appraisal
• maintain ongoing system for recruitment,
development, recognition and retention of front-line management and all
employees to maintain workforce stability
• work with front-line management and Human
Resources to create and maintain an environment for successful human resource
management and high performance
Employees Development:
• coach all reports for long term personal and
business success
• continually seeks to improve associates’
engagement at all levels, actively develops and coach leaders within the store
Customer Experience:
• achieve or exceed customer service standards,
both internal and external. Ensure customer relations policies and procedures
are being followed. Ensure departments are scheduling employees according to
business needs
Security and Safety:
• ensure that all employees are afforded a healthy
and safe working environment
Maintenance:
• report and follow up on preventative maintenance
plans and activities. Ensure that the overall look of the store adds to the
customers positive shopping experience
Company Communication:
• communicate company and store objectives to all employees Controls
Financial Accountability:
• achieve financial objectives e.g. sales, net
contribution, shrink, clearance, imports, accessories, services, cost control
• achieve or exceeds budgeted profit goals.
Provide input into budget development. Analyze profit and loss statements for
opportunities to improve results
• use financial reports to analyze, identify, and
prioritize negative store trends
Operational Standards Implementation:
• achieve store compliance with company Standard
Operating Procedures (S.O.P)
Merchandising
Standards and Selling
• execute marketing and merchandising
programs and standards
• assess store requirements for new product rollouts/procedures.
Provide input into budget development and feedback on marketing and
merchandising programs. Oversee inventory levels and overall presentation of
merchandise
• understand and respond to competitive pressures
in your store area; recommend strategies to the business as required e.g.
pricing, category analysis or expansion
• evaluate success of merchandising programs and
escalate issues to appropriate person(s)
Job Details
| Date Posted: | 2017-02-07 |
| Job Location: | Muscat, Oman |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Nationality: | Egypt |
| Degree: | Bachelor's degree |
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