Jobs in Oman - career in Oman - vacancies in Oman-Field Service Management Specialist - أخصائي إدارة الخدمة الميدانية-Jobs in Oman - career in Oman - vacancies in Oman
- Register Service / Breakdown calls on receipt of intimation, maintaining of record, taking feedback & closing the same.
- To assign service personal for attending the Service / Breakdown call as required, by keeping respective leader in loop.
- To track and close Service / Breakdown call by obtaining closure report with necessary documentation.
- Generate daily / weekly / monthly report on Service Call status, productivity, revisits, etc. and circulate as defined
. · To carryout customer feedback survey at defined intervals and circulate to the stakeholders as defined.
- To create service sales jobs in SAP system as per procedure, on receipt of instruction from the sales / service leaders.
- To assign material, resources, misc. expenses, etc. to the jobs as and when used / deployed, to ensure capturing of all expenses as and when it is incurred.
- To generate budget variance report of each job at defined intervals and circulate to the stakeholders as defined.
- To generate service sales job report at defined intervals and circulate to the stakeholders as defined.
- To handle release of materials from warehouse for job usage, in coordination with Installation / Service Leaders.
- To handle site / job return items by segregating unused / used / damaged and handover suitable with necessary documentation.
- To create Preventive Maintenance Planner and update against actual.
- To generate revenue variance report on preventive maintenance at defined intervals and circulate to the stakeholders as defined.
- To prepare manpower deployment plan in coordination with Installation / Service Leaders and update against actuals.
- To generate manpower utilization report at defined intervals and circulate to the stakeholders as defined.
- To create and maintain Equipment Master for HVAC, Refrigeration, Kitchen & Laundry.
- To handle equipments delivered to workshop by tracking the process from receipt of equipment in workshop till delivery to customer after repair.
- To maintain warranty records for all categories of equipments / jobs.
- To handle warranty administration for all categories of equipments / jobs, with customer and with respective manufacturer / principals.
- To identify spare parts under warranty claim from exploded view / spare parts manual for all categories of equipments.
- To generate report on open warranty claims with customer and with respective manufacturer / principals at defined intervals and circulate to the stakeholders as defined.
- To manage & maintain product / job data Library in hard & soft copy.
- To handle Service Coordinator’s roll as and when assigned.
- To lead / guide support staffs and obtain desired output for smooth function of the department.
- To ensure timely action at each point, to ensure that no loss is incurred by the company, due to delayed action.
Job Details
| Posted Date: | 2022-03-10 |
| Job Location: | Muscat, Oman |
| Job Role: | Engineering |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Career Level: | Mid Career |
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Jobs in Oman - career in Oman - vacancies in Oman-Field Service Management Specialist - أخصائي إدارة الخدمة الميدانية-Jobs in Oman - career in Oman - vacancies in Oman