Job Function:
The Head of Client Services is responsible for managing all existing clients of Oman Sail’s sponsorship program, implementing all contractual obligations, maximizing sponsorship revenue and timely reporting. The Head of Client Services will work as a team with the Business Development team to develop and implement upselling and renewal strategy
Key Responsibilities Areas
• Develop and implement overall client services strategy to achieve contractual obligation for each client
• Develop and implement renewal strategy and negotiate renewal deals
• Meet with appropriate team internally as needed to discuss ways to maximize all partnerships, and review status and leveraging possibilities of current relationships.
• Manage relationship with existing clients and develop scheduled visits.
• Tailor client’s sales materials and promotional/activations programs to each existing client
• Review and approve final sponsor identified materials, including advertisements, new releases, promotional and program related materials.
• Provide sponsors a measurement of their return on investment.
• Review escalations on a regular basis and recommend changes in process to prevent future escalations
• Perform account reviews on a periodic basis to better know and serve the clients
• Ensure high client satisfaction by surveying and making adjustments to increase customer satisfaction based on their feedback.
• Develop and execute client success plans, and tracking and reporting on key metrics for client adoption and success.
• Work closely with internal marketing and communication team to ensure sponsors brand exposure through all channels.
• Timely reporting on activation and half yearly and annual reporting.
• All other responsibilities and tasks as assigned by the Chief Marketing Officer.
Job Details
| Date Posted: | 2016-07-14 |
| Job Location: | Oman |
| Job Role: | Support Services |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
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