Responsibilities• Manage large amounts of inbound and outbound calls in a timely manner
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
Skills and Qualifications:
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Job Details
| Posted Date: | 2018-08-13 |
| Job Location: | Muscat, Oman |
| Job Role: | Administration |
| Company Industry: | Other |
| Monthly Salary: | US $500 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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